We process personal data in accordance with the guidelines of the EU General Data Protection Regulation (DSGVO) and the Federal Data Protection Act (BDSG) for the fulfilment of contractual obligations or pre-contractual measures, on the basis of your consent, legal requirements or within the framework of a balancing of interests.
6.1 Data processing for the fulfilment of contractual obligations (Art. 6. para. 1 b DSGVO)
The processing of data is carried out for the provision of our travel-related services, in particular for the performance of our contracts with you or for the implementation of pre-contractual measures (preparation of offers), which take place upon request and serve to execute your travel booking or other orders as well as all activities required with the operation and administration. The purposes of the data processing primarily depend on the specific product (e.g. cruise, excursion, transfer, flight booking) and the correct performance of all services and related official registrations (e.g. port registrations, agency registrations).
Accordingly, we process personal data for all ancillary activities that are conducive to the main purpose of our service or necessary for the provision of the services. These are our legal relationships with authorities, consultants, port and land agencies, airlines and government offices.
Further details on the purposes of data processing can be found in the relevant contractual documents and our General Terms and Conditions.
6.2 Data processing based on your consent (Art. 6. para. 1 a DSGVO)
- Contact via contact form – Via our website www.seacloud.com we offer you the possibility to contact us directly. A callback service and a booking enquiry form are available for you. Our data processing for the purpose of electronic contact takes place on the basis of a voluntarily given consent. For the callback service, it is necessary and sufficient to provide your title, first and last name and telephone number. For a specific booking enquiry, your address and the number of travel participants are also required. The personal data collected by us for the use of the contact form will be deleted after the reason for contacting us has been fulfilled, unless they may be used by us for the purpose of a contract or for pre-contractual measures in accordance with Art. 6 Para. 1 1b DSGVO or on another legal basis.
6.3 Data processing due to legal requirements (Art. 6. para. 1 c DSGVO)
Due to the clearing in and out of passengers and crew, we are subject to a legal obligation to transmit your personal data to the respective port authorities you call at on your cruise. This personal data is limited exclusively to your personal details and nationality.
6.4 Data processing in the context of balancing interests (Art. 6. para. 1 f DSGVO)
Insofar as necessary, we process your data beyond the actual performance of the contract to protect the legitimate interests of us or third parties, unless your interest in the protection of your personal data prevails:
- Log files – With the purely informative use of our website, we may collect data that can be related to a person with the help of the IP address. For technical reasons, a user must inevitably use an IP address assigned to him or her by the access service as soon as a website is accessed. This IP address may allow conclusions to be drawn about a person and make that person identifiable. The following information is transmitted by you through the display of our website:
- IP address
- Date and time of the call to our website
- Details of the time difference between the requesting host and the web server
- Content of the request
- Access status
- Amount of data transferred in bytes
- Website from which the access was made
- Browser used, operating system This data is not stored together with other personal data of the user. The legal basis for the temporary storage of the data is Art. 6 para. 1 f DSGVO. However, temporary storage of the IP address by the system is necessary to enable delivery of the website to the user’s computer. For this purpose, the user’s IP address must remain stored for the duration of the session. The log files are stored in order to ensure the functionality of the website. In addition, we use the data to optimise the website and to ensure the security of our information technology systems. An evaluation of the data for marketing purposes does not take place in this context. This purpose is also our legitimate interest in data processing according to Art. 6 Para. 1 f DSGVO. The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended. The collection of data for the provision of the website and the storage of the data in log files is absolutely necessary for the operation of the website. Consequently, there is no possibility for the user to object.
- Cookies – We use so-called session cookies when you visit our website in order to optimise our website. Session cookies are small text files that are sent by the respective servers when you visit a website and are temporarily stored on your hard drive. They are not programs that can penetrate the user’s system and cause damage. Cookies can only identify the user’s terminal device but cannot store any personal data. The session cookie file as such contains a session ID. A session ID makes it possible to assign various requests from your browser to the same session. This means that your computer can be recognised when you return to our website. Our session cookies are automatically deleted when you close the browser.Our legitimate interest in the use of cookies pursuant to Art 6. para. 1 S 1f DSGVO is to make our website user-friendly, more effective and more secure. Only the following information is stored in the cookies: log-in information, language settings, search terms entered, information about the number of times our website is called up and the use of individual functions of our website.You can configure your browser in such a way that you are informed in advance about the setting of cookies and can decide in individual cases whether you want to exclude the acceptance of cookies for certain cases or generally. Cookies can also be deleted at any time in the security settings of your browser.
- Google Analytics – This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, we have contractually instructed Google to shorten your IP address beforehand so that your IP address is only processed anonymously. Google will use this information on our behalf for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage. The shortened IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
- YouTube Link – Our website refers to links on the YouTube page operated by Google. The operator of the pages is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. When you visit one of our pages equipped with a YouTube link, a connection to the YouTube servers is established. In doing so, the YouTube server is informed which of our pages you have visited. For the purpose and scope of the data collection and the further processing and use of the data by YouTube, as well as your rights in this regard and setting options for protecting your privacy, please refer to the privacy policy of: https://www.google.de/intl/de/policies/privacy
- Vimeo.com Link – Our website refers to links of the page vimeo.com. The operator of these pages is Vimeo, Inc. 555 West 18th Street, New York, New York 10011. When you visit one of our pages equipped with a Vimeo.com link, a connection is established to the servers of Vimeo.com. In doing so, the Vimeo.com server is informed which of our pages you have visited. For the purpose and scope of the data collection and the further processing and use of the data by Vimeo.com, as well as your rights in this respect and setting options for protecting your privacy, please refer to the data protection information of: vimeo.com/privacy
- References: SEA CLOUD CRUISES GmbH is not responsible for any contents linked or referred to from his pages – unless he has full knowledge of illegal contents and would be able to prevent the visitors of his site fromviewing those pages. If any damage occurs by the use of information presented there, only SEA CLOUD CRUISES of the respective pages might be liable, not the one who has linked to these pages. Therefore, it hereby expressly distances itself from all content and, in particular, from any damage arising from the use or non-use of information presented in this way. Only the provider of the page to which reference was made is liable, not the person who merely refers to the respective publication via links.
6.5 Online advertising
- Our website uses the “Facebook Pixel” of Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”).
This allows the behavior of users to be tracked after they have seen or clicked on a Facebook ad. This process is used to evaluate the effectiveness of Facebook ads for statistical and market research purposes and may help us optimize future advertising efforts. The data collected is anonymous for us, so it does not offer any conclusions about the identity of the users. However, the data is stored and processed by Facebook, so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes, in accordance with the Facebook Data Usage Policy (https://www.facebook.com/about/privacy/). The user can enable Facebook as well as its partners to place advertisements on and outside of Facebook. It may further store a cookie on his computer for these purposes. By visiting our website and Facebook page, you consent to its use. In order to generally object to the use of cookies on the computer, the Internet browser can be set in such a way that no more cookies can be stored on the computer in the future or that cookies that have already been stored are deleted. However, switching off all cookies may mean that some functions on our Internet pages can no longer be executed.
- When visiting this website, personal data is processed. Categories of processed data include data on website usage and logging of clicks on individual elements. The purpose of processing is to investigate user behavior, analyze the effectiveness of online marketing measures, and select online advertising on other platforms automatically based on user behavior through real-time bidding. The legal basis for processing is your consent pursuant to Art. 6(1)(a) of the General Data Protection Regulation (GDPR). Data is transmitted to the independent controller, Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (https://cloud.google.com/). The legal basis for the data transfer to Google Ireland Limited is your consent pursuant to Art. 6(1)(a) of the GDPR. This may also involve the transfer of personal data to a country outside the European Union. The transfer of data is based on your consent in accordance with Art. 6(1)(a) in conjunction with Art. 49(1)(a) of the GDPR. You were informed prior to giving your consent that the United States does not have a level of data protection equivalent to the standards of the EU. In particular, U.S. intelligence agencies may access your data without informing you and without you being able to take legal action against it. The duration of processing is variable and ends with the cessation of the processing purpose.Google AdSense uses cookies. These are files that allow Google to analyze the data of your use of our website when stored on your PC. In addition, Google AdSense uses web beacons, invisible graphics that enable Google to analyze clicks on this website, traffic on this website, and similar information.
6.6 Subscription to the newsletter
What is Brevo?
You can sign up for our newsletter for free on our website. To make this possible, we use the email delivery service Brevo for our newsletters. Brevo is a service provided by the German company Sendinblue GmbH, Köpenicker Str. 126, 10179 Berlin. Brevo is an email marketing tool that allows us to send you tailored newsletters. It enables us to access a pool of truly useful features without the need for installation. In the following, we will provide more information about Brevo’s email marketing service and the key data protection aspects.
Why do we use Brevo?
Using the newsletter service also provides us with helpful analysis capabilities. For instance, when we send out a newsletter, we can find out if and when you opened the newsletter. The software also tracks and records whether you clicked on any links in the newsletter. This information is crucial for adapting and optimizing our services to meet your wishes and needs, as we strive to provide you with the best possible service.
What data is processed by Brevo?
We are delighted when you sign up for our newsletter, as it allows us to keep you up-to-date firsthand with what’s happening in our company. However, during the newsletter signup process, all the data you enter (such as your email address, first name, and last name) will be stored and managed on our server and at Brevo. These are considered personal data. For example, alongside the time and date of registration, your IP address will also be stored. During the registration process, you also consent to receiving the newsletter from us, and we refer to this privacy policy. Additionally, data such as your click behavior within the newsletter may also be processed.
How long and where are the data stored?
The (personal) data for the newsletter tool is primarily stored on servers in Europe, mostly in Germany. The data that identifies you as an individual (i.e., personal data) is deleted by Brevo at the latest two years after the termination of the contractual relationship with us. However, you can also request the individual deletion of your data at any time. Such requests will be processed within 30 days. Data that we collect and send to Brevo will be deleted from our system as soon as you unsubscribe from our newsletter.
Right to object
You have the right to cancel your newsletter subscription at any time. To do so, you simply need to revoke your consent to the newsletter subscription, which usually takes just a few seconds or one or two clicks. You will always find a link to unsubscribe from the newsletter directly at the end of each email. If you cannot locate the unsubscribe link in the newsletter, please contact us at info@seacloud.com, and we will promptly cancel your newsletter subscription. After unsubscribing, your personal data will be deleted from our server and from the Brevo servers located in Germany. You have the right to obtain free information about your stored data and, if necessary, the right to request the deletion, blocking, or correction of such data.
Legal Basis
The sending of our newsletter through Brevo is based on your consent (Article 6(1)(a) of the General Data Protection Regulation – GDPR). This means that we can only send you a newsletter if you have actively subscribed to it beforehand. If consent is not required, the newsletter will be sent based on our legitimate interest in direct marketing (Article 6(1)(f)), provided this is legally permissible. We record your registration process to always be able to demonstrate its compliance with our laws. If you would like more information about data processing, we recommend referring to the company’s privacy policy at https://www.brevo.com/de/legal/privacypolicy/.
6.7 Ordering brochures
We give our website users the opportunity to order brochures about our company and products. From the input mask, the following personal data is required in the form of filling in the contact fields: Salutation, first and last name, address. We inform our customers and business partners about our company and member companies at regular intervals by means of this brochure.
